The Telegram bot of Bitrix24, one of the largest Russian-market all-in-one CRM and business-management platforms, bringing task, deal and chat notifications into Telegram. Free tier available, Russian and English interface.
74 / 100
Score
Best Telegram bots for CRM & sales
CRM bots connect a sales system to Telegram: a new lead, a deal moving to the next stage or an unanswered customer message shows up in the chat you already have open. Some go further and let you run the whole sales funnel inside the messenger.
The best Telegram bot for CRM and sales is Bitrix24 (@Bitrix24Bot): the official bot of the largest Russian-market business platform delivers task, deal and chat notifications with a free tier and an interface in Russian and English. Salebot (@salebot_pro_bot) is the pick if you need to build sales chatbots with a built-in CRM, and Pipedrive Notifications (@pipedrive_bot) is the free choice for teams already on Pipedrive.
Open
Entry point for Salebot, a Russian no-code chatbot constructor for Telegram, WhatsApp, VK and other messengers, built around visual scenario blocks, payment buttons and a built-in CRM. Freemium, Russian-language platform used by thousands of businesses.
71 / 100
Score
The official support bot of keyCRM, a Ukrainian CRM built for services and online stores, unifying messages, orders and customer chats from Telegram, Instagram and other channels. Free trial, Ukrainian and Russian support hours listed.
70 / 100
Score
Entry point for Chatforma, a Russian visual chatbot constructor for Telegram, Viber, Instagram and other channels, aimed at flexible commercial scenarios. Freemium, Russian-language platform.
65 / 100
Score
A Telegram bot associated with amoCRM, one of the most widely used sales-focused CRMs in the Russian-speaking market, for bringing lead and deal notifications into chat. Free, Russian interface.
63 / 100
Score
Delivers Pipedrive CRM notifications — new deals, stage changes, activities — into Telegram, so a sales rep sees pipeline movement without keeping the Pipedrive app open. Free, English interface.
62 / 100
Score
The Telegram bot of Flowlu, a project-management and CRM platform combining sales pipelines with tasks, invoicing and knowledge base. Free tier available, English interface.
57 / 100
Score
A Telegram bot associated with OkoCRM, a Russian CRM aimed at small and medium businesses, for pipeline and task notifications. Free trial, Russian interface.
54 / 100
Score
Comparison
| # | Bot | Price | Languages | Inline | Groups | Score |
|---|---|---|---|---|---|---|
| 1 | Bitrix24 @Bitrix24Bot | Freemium | RU · EN | no | yes | 74 |
| 2 | Salebot @salebot_pro_bot | Freemium | RU | no | no | 71 |
| 3 | keyCRM Support @keycrm_bot | Freemium | RU · UK | no | no | 70 |
| 4 | Chatforma @chatforma_bot | Freemium | RU | no | no | 65 |
| 5 | AMO_Bot @amocrm_bot | Freemium | RU | no | no | 63 |
| 6 | Pipedrive Notifications @pipedrive_bot | Free | EN | no | yes | 62 |
| 7 | Flowlu @flowlu_bot | Freemium | EN | no | no | 57 |
| 8 | OkoCRM @okocrm_bot | Freemium | RU | no | no | 54 |
Neighbouring subtopics
How we chose
We connected each bot to a test account of its CRM, created a lead, moved a deal through two stages and sent a customer message, then measured how fast each event reached Telegram and how much could be done from the chat without opening the web app. We also recorded what the free plan includes, whether the bot works in group chats and in which languages the interface is available.
CRM & sales
Notifications or a full CRM in Telegram
Bots like Bitrix24, AMO_Bot and Pipedrive Notifications are companions to a CRM you already use: they push events into Telegram and let you react quickly, but data still lives in the main system. Constructors like Salebot and Chatforma build the sales dialogue itself inside Telegram, with lead cards, payment buttons and a simple CRM behind them. A small business without a CRM usually starts with the second kind; a sales team on Bitrix24 or amoCRM needs the first.
What to check before connecting
Confirm that the bot is official or at least uses the CRM's public API with your own token, so access can be revoked from the CRM side. Decide where notifications should land: a personal chat is quiet, a group chat lets the whole team see the pipeline. Check how many events a free plan forwards per month and whether replies from Telegram are written back to the CRM.
Market and language
Bitrix24, amoCRM and Salebot are Russian-language platforms with English versions, keyCRM serves Ukrainian services and online stores, Pipedrive is international and English only. Pick the bot of the CRM your team actually lives in; switching CRMs for a Telegram bot rarely pays off.
Frequently asked questions
Can I run sales entirely in Telegram without a separate CRM?
Salebot and Chatforma include a simple CRM with lead cards and payments; for pipelines with several managers a full CRM plus a notification bot works better.
Does the Bitrix24 bot work in group chats?
Yes, notifications can go to a group so the whole team sees deals and tasks; Pipedrive Notifications supports groups too.
Is there a free option?
Pipedrive Notifications is free; Bitrix24, Salebot, keyCRM and Chatforma have free tiers with limits on users or contacts.
Which bot fits an online store?
keyCRM is built for stores and services with orders from Telegram and Instagram; Salebot handles order dialogues and payment buttons inside the chat.